Frequently Asked Questions
Everything you need to know about shopping with Natasha's Top Shelf
What is the processing time for my order?
Most orders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information to monitor your delivery status.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return or exchange.
How can I track my package?
Once your order has been dispatched, a tracking number will be sent to the email address provided at checkout. You can use this number on our 'Track Order' page for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on the 'Top Shelf' authentic?
Absolutely. At Natasha's Top Shelf, we source our inventory directly from authorized distributors and reputable brands to ensure 100% product authenticity and quality.